ITANIS, an IT company based in Sfax, is specifically organized to meet the growing IT needs of SMEs.

We are looking for an IT Support & Helpdesk Technician.

Responsibilities:

• Provide technical assistance to users (Software and Hardware technical environment)
• Diagnose and identify solutions to problems affecting software and IT equipment
• Perform remote technical troubleshooting
• Manage user tickets and complaints / Level 1 support
• Detect malfunctions
• Provide solutions and corrective measures
• Collaborate with the existing teams
• Perform back-office tasks
• Write incident reports

Job Requirements:

• Degree in IT (BAC+3) or equivalent
• Proficiency and knowledge of the fundamentals related to IT support and user support (helpdesk)
• Analytical and problem-solving skills
• Good listening skills
• Solid knowledge of using a Windows workstation
• Attentive and responsive to user issues
• Autonomous and detail-oriented